Home IT support
IT support for businesses with no IT department.
For businesses with a few staff, a cupboard of equipment and nobody obvious to ask. The kind of work that usually arrives as "it has stopped doing the thing it used to do", and that nobody wants to put out to a firm who will quote for a project.
Lewes, Brighton, Eastbourne and the towns between, because most of this wants somebody actually standing in the building.
What this includes
Keeping you safe
- Backups that get tested Recovery rehearsed rather than assumed.
- Microsoft 365 and Entra hardening MFA, conditional access and sane defaults, without locking staff out.
- Email nobody can fake SPF, DKIM and DMARC set so no one can send as you.
- Staff phishing training Short, realistic and repeated, so the click that matters never happens.
- Passwords nobody has to remember One place for the whole team, so the same password is not on a sticky note and three laptops. The cheapest hour you will spend on security.
- Cyber Essentials readiness The UK government-backed baseline that more contracts now ask for.
- Insurance questionnaires answered honestly The security questions on a renewal form, answered truthfully, with the gaps closed first rather than ticked over.
The building and the network
- Networks and Wi‑Fi Reaching the whole building, with guests kept away from the till.
- Guest Wi‑Fi that earns its keep Customers get the password, you get their permission to email them, and it feeds the same list your bookings do.
- Firewall, and working from home safely One properly configured way in, so staff can work from anywhere without leaving the door open.
- Two sites on one network A second shop, a workshop or a yard reaching the same files, printers and systems as the first.
- Security cameras and door entry Specified, installed and locked down properly.
- Moving, or opening a second site Desks, Wi‑Fi, printers, email and accounts working the morning you open, not the week after. Planned backwards from your opening date.
- Smart premises Energy, sensors and automation for homes and small sites.
Day to day, and people
- Moving to Microsoft 365 Off the old server or ad hoc email, with nothing lost on the way.
- Files everyone can find, and payroll nobody can Shared drives with permissions that actually hold, instead of one folder the whole company can open.
- Staff arriving and leaving Accounts and access set up on their first morning, and shut off the day they go.
- A number that follows you Off the landline and onto something that rings wherever you are, with out-of-hours handled instead of missed.
- Taking over from whoever had it before Somebody else holds your domain, your logins or your website and has gone quiet. I get it back into your name, and write down what I find.
- Hardware advice What to buy and what to avoid, with no sales pitch attached.
- A service desk that fits Requests tracked and answered instead of lost in an inbox, sized for a team of five rather than five hundred.
- Written up plainly Documentation your next person can actually follow.
While you are here
- Websites and online systems — a site you can update yourself, plus booking, invoicing and branding.
- What it costs — guide prices, and a fixed price in writing before any work starts.
- Questions people ask first — including how quickly I answer and what happens when I am away.